Exchanges and returns

Free 30 Day Exchange Policy.

At Glow Avenue we understand that the fit is one of the most important parts. For this reason, we allow you to exchange your purchase within 30 days of receiving it.

When exchanging/returning a product please keep the following in mind the followings:

Items must be unused and unwashed;
Items must be returned with their batteries and chargers included;
Items must be returned in salable condition. Items returned with pet hair, smelling of smoke or heavy perfume/cologne, dirty, etc will not be refunded;
Items must be returned in the same condition you’d be happy receiving from us;
Returning items must be postmarked and dropped off with the carrier within 30 days of receiving your item OR 30 days after Christmas.
The Return Confirmation, or RMA, must be marked on the outside of the package.

If you are exchanging your item(s) within the US, we cover the cost of return shipping. If you are returning for refund you are responsible for the cost of return shipping. However, we do offer a convenient way to purchase a discounted shipping label on our returns portal.

Any items returned that are not in salable condition will not be refunded and will be returned to the customer.

Please contact us for any exchange or return inquires.